What to do when results are still being prepared
Keep your setup and let background work finish while checking whether there is anything you need to change.
Keep your work intact and identify whether to wait, correct a setting, or contact support.
On this page
Your setup and the analysis are separateChoose the next action from the state shownDo not reset just to remove a spinnerWhat to expect nextTechnical details and methodologyYour setup and the analysis are separate
Saving questions, products, or configuration is different from receiving a completed analysis. Some work continues after you leave the page. A progress counter can reach its total while the result still needs to be processed before it becomes available.
Choose the next action from the state shown
Read the current message and the last completed result if one is available.
| What you see | What to do |
|---|---|
| Work is processing | You can return later. Avoid starting several identical runs while one is already in progress. |
| Results will become available | Keep your setup. ShopFlare will continue preparing the work over the coming time; revisit the result view later. |
| A required setting is missing | Correct the named setting, such as the source, question set, or selected property, then use the offered retry or continue control. |
| An error repeats or nothing changes | Contact support with the module, approximate start time, and displayed message. Keep the existing setup so the problem can be investigated. |
Do not reset just to remove a spinner
Deleting a module, advisor, source, or question set can remove useful context and make recovery harder. Reload once to check the latest state, then leave the work intact. If the interface offers a background-work or leave-page action, use it rather than stopping the analysis.
What to expect next
Available results appear in the relevant module when processing completes. Where an email notification is shown, check the account email and spam folder. Processing time can vary; a pending state should not be interpreted as zero visibility, no demand, or a failed business outcome.
Technical details and methodology
For the collection steps, eligibility rules, calculation units, and limits behind this workflow, use the implementation-reviewed technical guides below.
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