Save the exact example

Keep the original question and response, including any preceding messages needed to understand a follow-up. Record which product and variant you expected. A paraphrase such as 'the AI is wrong' makes the issue harder to reproduce.

Check the evidence

Look for the correct fact on the connected source page. Check whether the indexed material is current and whether a similar product or accessory could have been confused with it. General AI knowledge is not a substitute for your store's exact specification or policy.

Correct and retest

Fix incorrect source content and use the dashboard improvement tools for approved corrections. Until verified, give customers a clear human support route for consequential questions. Test both the original wording and a follow-up after the knowledge update.

A note on availability

Dashboard labels may currently be in German. Available controls and modules depend on your package and release. If a control described here is missing, check your workspace or contact support.