Save the exact example

Keep the original question and response, including any preceding messages needed to understand a follow-up. Record which product and variant you expected. A paraphrase such as 'the AI is wrong' makes the issue harder to reproduce.

Check the evidence

Look for the correct fact on the connected source page. Check whether the indexed material is current and whether a similar product or accessory could have been confused with it. General AI knowledge is not a substitute for your store's exact specification or policy.

Correct and retest

Fix incorrect source content and use the dashboard improvement tools for approved corrections. Until verified, give customers a clear human support route for consequential questions. Test both the original wording and a follow-up after the knowledge update.

Choose the next check

Start with the exact product and source. If the page is missing, connect it. If it is out of date, correct and refresh it. If the source is right but the answer is poor, submit a targeted correction and repeat the test.

Connect policy pages, help sites, and subdomainsMake product specifications useful to the AIFix answers or findings that use old informationTest answers with realistic customer questions