Your workspace and account access
Understand the relationship between your account, workspace, connected website, and enabled ShopFlare modules.
Check the workspace context
Your workspace groups the business data and modules you manage. Before changing a widget, source, or package, confirm that you are looking at the intended company and website. An account login does not automatically grant access to another customer's data.
Keep account details current
Use the profile or company-data area for the editable information shown in your dashboard. Some identity fields may require support or a separate verification step. Do not share one password across a team; request the appropriate supported access arrangement.
Ask for access safely
If a colleague needs access or the account owner has changed, contact support from a verifiable business address. Ownership changes may require verification. Never send your password, session cookie, or a password-reset link as proof of identity.
Dashboard labels may currently be in German. Available controls and modules depend on your package and release. If a control described here is missing, check your workspace or contact support.
Still need a hand?
Tell us what you’re trying to do. Please leave out passwords and personal customer data.