Reading a website takes several stages

The importer discovers pages, reads supported content, and prepares it for use. A total page count may change as links are discovered. A processed page can be a policy or category page rather than a product, so page and product counts do not need to match.

Check whether this is a refresh

Open the source or import details and compare the source URL, last update, and status. Adding a source, changing product scope, or refreshing content can start new processing. A new progress indicator does not by itself mean your saved advisor or configuration has been deleted.

Verify a specific item

Choose one public product URL that should be included. Confirm that it is readable without login, in the selected source scope, and not excluded by your catalogue selection. When processing finishes, search for it in the relevant catalogue or knowledge view.

If progress stops

Keep the source and current configuration. Record the displayed count, last update time, and a sample missing URL. Check for an explicit action required by the interface. Avoid repeatedly deleting and reconnecting the website, which can start another import without solving the original issue.

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