Separate general knowledge from your offer

General product knowledge can help explain a term or technology. Current price, stock, delivery, included accessories, and the exact variant you sell depend on your shop's information. A helpful answer should explain what it can and clearly identify what still needs verification.

Give each important fact a clear home

On the relevant product page, use readable descriptions and consistent attribute names.

InformationHow to make it useful
IdentityState manufacturer, model, generation, and exact variant. Do not use one model's specifications for a similarly named successor.
CompatibilityList supported devices, layouts, sizes, connectors, and important exclusions.
Technical attributesUse explicit units and clear values. For example, describe wired and wireless modes separately.
AppearanceDescribe the selected variant's colour and material. An image alone may not establish the customer's selected variant.
Commercial detailsKeep the current price, availability, delivery information, and included items up to date in the shop.

Check what was imported

Open the connected source or catalogue view where available and compare it with the public product page. If the essential information only exists in an image, downloadable graphic, or unopened tab, add an accessible text version or a supported document. Then refresh the relevant source.

Test the exact question

Use the product name and variant in the first test, then ask a follow-up without repeating the name. Check whether the answer preserves the context and distinguishes confirmed specifications from uncertain details. If it fails, keep the source URL and conversation for a targeted correction.

Test answers with realistic customer questionsThe chatbot gives an incorrect answerDesign advisor rules and test recommendations

Technical details and methodology

For the collection steps, eligibility rules, calculation units, and limits behind this workflow, use the implementation-reviewed technical guides below.

How chatbot retrieval finds and grounds an answer