Install, update, or remove a Product Advisor

Use the advisor's installation instructions#

Open the intended Product Advisor and its Einbinden or installation area. Use the generated snippet or placement instructions for that advisor. A chatbot embed and an advisor embed are different experiences; do not replace one identifier with the other in an unrelated snippet.

After editing an existing advisor#

Confirm the configuration saved successfully. Review the preview and use the publishing control when the workflow requires it. Then reload the actual storefront and repeat a representative journey. A saved draft does not necessarily change the currently published experience.

• Test a direct page load and navigation from another page.
• Check the mobile keyboard, internal scrolling, and product links.
• Check that page and device restrictions still match your intended placement.
• Keep a note of where the embed was installed so a theme change does not introduce a duplicate.

Removing an experience#

If you want to remove an advisor permanently, inspect the deletion control in its installation area and read the confirmation carefully. Remove the matching embed from the storefront as part of the same change. If you only want it hidden temporarily, use an available pause or visibility control, or remove its placement while keeping the saved configuration.

Check the storefront after removal#

Visit each page template where the advisor was installed. A stale embed can leave a blank area or failed load even after the advisor is gone. Check published theme code, app blocks, and tag-manager entries with your site administrator. Do not delete a different advisor to resolve a placement problem.