Answers grounded in your business

The chatbot uses the website content and approved knowledge available to its workspace to answer customer questions. A connected catalogue or indexed product page supplies shop-specific facts; the chatbot is not a live view of every system in your business.

What to expect

Useful questions include product differences, store policies, availability information found in the source, and basic support. The quality of the answer depends on finding the right page and the right product version. A conversational answer can still be wrong: review important recommendations and maintain clear source content.

What not to assume

Do not assume the chatbot can access a customer's private order, change an order, take payment, or guarantee stock unless a supported integration explicitly provides that capability. Missing information should lead to a clarification or a human support option, not an invented answer.

Technical details and methodology

For the collection steps, eligibility rules, calculation units, and limits behind this workflow, use the implementation-reviewed technical guides below.

Answer generation, model routing, and safe hand-offsHow chatbot retrieval finds and grounds an answer