Start with one clear use case

Choose a customer task that your website already explains well: finding a product, understanding delivery, or checking a returns policy. Start with one website and one language. You can broaden coverage after you have reviewed real conversations.

Set up and verify

Work through these steps in your ShopFlare dashboard. Some labels are currently in German; Widgets, Einbau, and Wissensbasis are the widget, installation, and knowledge areas.

  • Create your account and confirm the correct company, website, language, and country.
  • Select the package you need and review its terms before confirming activation.
  • Connect your website data and wait for the initial crawl and indexing to finish.
  • Open Widgets, check the chat preview, and configure design and privacy settings.
  • Copy the installation snippet from Einbau into your storefront, then test the published page.

Test before inviting customers

Ask a product question, a delivery question, and a question your website cannot answer. Check the links, product variants, and any quoted prices against the store. A missing fact should be acknowledged, not guessed. Keep a human support route visible.

A note on availability

Dashboard labels may currently be in German. Available controls and modules depend on your package and release. If a control described here is missing, check your workspace or contact support.