Checkout fails or a package stays locked
Check billing state and collect the right references when a ShopFlare checkout or package activation does not complete.
Read the specific error
An unavailable price or configuration message needs support review; repeatedly clicking the purchase button will not correct it. A declined payment, cancelled checkout, and delayed activation are different cases.
Check before trying again
Review the package area and any payment confirmation. If a charge may have succeeded, do not create another checkout just to unlock the interface. Retain the invoice or checkout reference and the approximate time of the attempt.
Contact support
Share the workspace, intended package, visible error reference, and whether payment confirmation was received. Redact card and bank details. Support can investigate the billing state; do not attempt to modify subscription identifiers or call undocumented endpoints.
Dashboard labels may currently be in German. Available controls and modules depend on your package and release. If a control described here is missing, check your workspace or contact support.
Still need a hand?
Tell us what you’re trying to do. Please leave out passwords and personal customer data.