Keep the exact test case

Record the advisor, language, selected answers, and expected product. Confirm that you are testing the intended published advisor rather than an older embed or a different draft. A screenshot of the result alone does not show which answer removed a product.

Find where the candidate disappears

Inspect the catalogue and rules in this order.

  1. Confirm the product is in scope

    Open the advisor's selected products. A product existing on the website does not automatically mean it is included in this advisor or ready after import.

  2. Check required attributes

    Compare the chosen answers with the product's available attributes. Look for missing values, inconsistent units, and family-level data that does not apply to the variant.

  3. Test a broader answer path

    Change one preference at a time in preview. If results return after one change, inspect that question and its mapping rather than removing all rules.

  4. Retest a safe correction

    Correct the source or an incorrectly mapped rule, save, and repeat both the failing case and a previously successful case. Publish the intended configuration only after checking the results.

Do not force a false match

A genuine no-match result is useful when the catalogue cannot satisfy an essential requirement. Keep safety, fit, and compatibility requirements intact. Explain the limitation or provide another route to assistance instead of claiming that an unrelated product meets the need.

When to contact support

Send the advisor name, selected answer sequence, public product URL, and the attribute or rule you believe should match. Note whether the problem is in preview, the live storefront, or both. Do not delete the advisor or start repeated catalogue imports just to retry the same test.

Design advisor rules and test recommendationsUnderstand website and catalogue import progress