Control where and when the chatbot appears
Configure widget placement, page targeting, device visibility, and opening behaviour without surprising shoppers.
Choose placement deliberately
Use the widget installation settings to choose a floating or inline experience where supported. Check launcher position and offsets against sticky navigation, cookie controls, and mobile checkout buttons. A widget should not obstruct a purchase.
Target the right pages
Review page rules and device visibility before concluding that a widget is broken. Include and exclude patterns can prevent the launcher from appearing. Test the actual URL, including relevant path differences between languages or storefront sections.
Be careful with automatic opening
Use delays and opening triggers conservatively. Test the experience of a first-time visitor and someone returning to the page. An automatically opened chat should still be easy to close and should not override the privacy choices configured for your store.
Dashboard labels may currently be in German. Available controls and modules depend on your package and release. If a control described here is missing, check your workspace or contact support.
Still need a hand?
Tell us what you’re trying to do. Please leave out passwords and personal customer data.