Choose placement deliberately

Use the widget installation settings to choose a floating or inline experience where supported. Check launcher position and offsets against sticky navigation, cookie controls, and mobile checkout buttons. A widget should not obstruct a purchase.

Target the right pages

Review page rules and device visibility before concluding that a widget is broken. Include and exclude patterns can prevent the launcher from appearing. Test the actual URL, including relevant path differences between languages or storefront sections.

Be careful with automatic opening

Use delays and opening triggers conservatively. Test the experience of a first-time visitor and someone returning to the page. An automatically opened chat should still be easy to close and should not override the privacy choices configured for your store.