Why a link can be missed

A main website connection does not guarantee that every linked domain, subdomain, document, or interactive table is included. A delivery-status page on a separate help site may need to be added as its own source. A link being visible on your website is different from its contents being available in your knowledge base.

Add and check the exact source

Open Wissensbasis or the website-data area and use the available add-source control.

  1. Open the public page

    Check the exact URL without signing in. Confirm that the relevant product, date, or policy is readable as page text.

  2. Add the specific URL

    Add the relevant help page or subdomain using the source types supported by your workspace. Use the final destination rather than a short redirect link.

  3. Check processing and coverage

    Wait for processing to finish and inspect the source status or preview where available. Look for the exact model and the text you expect the assistant to use.

  4. Ask a precise test question

    Start a new test conversation and ask about that model or policy. Compare the answer with the page and verify the cited link.

Delivery tables and variants

Check that model, layout, colour, status, and date are clearly associated in the source. If a table groups several variants under one heading, make that relationship explicit in readable text. Do not transfer a delivery date from one model to another just because the names are similar.

If the content is still absent

The page may depend on a login, blocked requests, or an interaction that the import cannot read. Make the relevant information available as supported public text or an approved document, or contact support with the URL and the missing passage. Adding the same source repeatedly is unlikely to fix an access problem.

Blocked pages, robots rules, and crawl accessRefresh content and maintain approved knowledgeThe chatbot gives an incorrect answer