Login and password help
Recover access to your ShopFlare account safely and collect useful details when sign-in or password reset fails.
Use the official sign-in page
Sign in at www.shopflare.ai/auth. Check the spelling of your email and complete any required email verification. A technical 'Failed to fetch' error is not proof that your password is incorrect.
Recover access safely
Use the password-recovery option offered on the sign-in page. Check spam and the correct mailbox. Reset links are sensitive and may expire; request a new one if necessary. If no recovery message arrives, contact support without sending a password or token.
On shared devices
Sign out when finished and do not save credentials on a shared machine. If sign-out reports an error, do not assume the session has ended. Retry and contact support if it persists. Report suspected unauthorised access promptly.
Dashboard labels may currently be in German. Available controls and modules depend on your package and release. If a control described here is missing, check your workspace or contact support.
Still need a hand?
Tell us what you’re trying to do. Please leave out passwords and personal customer data.