Review the widget privacy controls

Open Datenschutz & Sicherheit for the widget. Check the consent text, linked privacy policy, permitted embed domains, retention settings, and available browser-history options. A configuration switch alone does not establish legal compliance.

Collect only what you need

Customers may enter personal information into a chat even if you do not ask for it. Avoid requesting passwords, full payment details, or sensitive documents. Lead forms should explain their purpose and request only information needed for follow-up.

Confirm obligations separately

Review your organisation's privacy requirements and the applicable ShopFlare contractual documents before launch. For questions about processing locations, deletion, or data-processing terms, request current information from support rather than inferring it from a UI label.