Review and resolve a compliance finding

Open the full finding#

Read what was checked, what the tool observed, and which page or product was affected. Note the scan date and any limitation. A summary title alone may leave out the condition that triggered the result.

Verify the customer experience#

Open the exact public URL in a private browser window. Check the relevant language, country, cookie choice, and device. If the information exists only behind a login, in an unreadable image, or after an interaction, the observed result may differ from what you see as a store administrator.

Make and verify a correction#

Use a traceable change process.

1. Identify the owner

   Send the finding to the person responsible for the content, theme, product data, or legal review.

2. Correct the source

   Update the actual shop page or configuration. Changing a note in ShopFlare does not necessarily change the storefront.

3. Check the published page

   Confirm the change is visible to customers in the affected context and that links or downloads work.

4. Review fresh evidence

   Use the available recheck or scan control, or wait for the next scheduled review shown in your workspace. Compare the new evidence with the original finding.

If the finding still looks wrong#

Keep the exact URL, the check title, the scan time, and a screenshot showing the public information. Explain the expected result to support. Do not mark an unclear issue resolved merely to improve a summary score.