Attach evidence to the right question

Where your workspace offers evidence upload or a supporting link, use material relevant to the specific product, policy, or finding. Check that the document identifies the intended item and version. A generic certificate or unrelated policy may not support the point under review.

Keep documents understandable

Use a descriptive file name and note the date, product, language, or scope where the interface supports it. Confirm the file opens and is readable. Upload only material you are authorised to provide, and avoid including unrelated personal information or access credentials.

Understand what a new scan changes

A new scan observes the available website again; it does not automatically rewrite your pages. A saved document also does not prove that every related issue is resolved. Review the result and any remaining request for human assessment.

When information appears out of date

Compare the public page, the last scan time, and the evidence shown in the finding. If the scan predates your change, wait for a fresh result or use the offered recheck control. If a fresh scan still shows old information, check caching or page access with your site administrator and include the exact URL when contacting support.

Review and resolve a compliance findingFix answers or findings that use old informationBlocked pages, robots rules, and crawl access