Start in the correct widget

Open the intended chatbot or Product Advisor, then its installation area. Select the Shopify instructions where offered. The generated configuration belongs to that experience; do not reuse an identifier from another workspace or substitute an advisor identifier into a chatbot example.

Follow the method shown in your dashboard

Installation options can depend on your workspace and storefront. Use the provided app, theme, or snippet instructions exactly as displayed. If you do not have theme permissions, give the public installation instructions to the store administrator rather than sharing your account password.

Check the published theme

A change in a theme preview does not automatically update the live shop. Confirm which theme is published and whether the placement applies to the intended templates. Check any existing app block, theme script, and tag-manager entry so the experience loads only once.

Verify a customer visit

Open the public storefront in a private window. Test a product page, a category page, and navigation between them. Check mobile layout and any consent choices. If the widget is absent, compare the allowed domain and page restrictions with the actual storefront URL.

Install the chatbot widget on your websiteCheck consent, domains, and visibility togetherRemove a duplicate widget or old installationThe widget does not appear or load