Start with a template

Open the widget's Design tab and choose a starting style. Adjust the colours, text, and available appearance controls to fit your brand. Keep enough contrast between message text, backgrounds, links, and buttons; brand colours are not automatically readable in every combination.

Show that an answer is on the way

The widget supports loading animation styles including dots, wave, ring, and pulse. Choose one that fits the design without distracting from the conversation. Visible loading feedback is not a guarantee that a provider or network will respond instantly.

Preview and save

Review both the open chat and the launcher, then save the design. Test the live embed on desktop and mobile, including long answers and the privacy notice. The dashboard preview is a checking tool, not a replacement for testing the actual storefront.

A note on availability

Dashboard labels may currently be in German. Available controls and modules depend on your package and release. If a control described here is missing, check your workspace or contact support.