What the package adds

Lead capture helps an interested customer leave contact information for follow-up. It complements the chatbot rather than replacing your sales process. The useful outcome is a contact with enough context to respond, not simply a higher count of form submissions.

Activation is separate

Lead capture depends on the relevant package or an explicit entitlement. A visible Leads area does not mean capture is active. Check your package status and the widget's lead configuration before testing. Do not assume a chatbot trial includes every add-on.

Make the request appropriate

Ask for the minimum information needed to help the customer. Explain why it is collected and provide a privacy notice. Test a complete submission and verify that it reaches the lead list with the correct widget and conversation context.